Delivery

We use a variation of Royal Mail, Interlink Express, TNT, DHL and others to ship items, therefore all delivery dates and times given are only estimates. We therefore cannot be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason.

Shipping charges are not calculated on the website. Customers will receive a confirmation email from one of our sales representatives after placing an order, with a total cost including delivery charges. You can find an an approximate guide in our Delivery section and we always try to find the best and most cost affective method. Any items we ship will be securely packaged for delivery based on what we are sending. There are some items we cannot ship i.e. Lubricants – we cannot ship oil outside of the UK Mainland

If your order is returned to us undelivered due to your own fault, you will be responsible for the re-shipping charges.

If you wish to track orders, please contact us and request a tracking number. We will be happy to supply this and if necessary help you track them. It is advisable to make sure someone is present at the delivery address to sign for the parcel. Once goods are delivered and signed for they become your responsibility.

Orders sent to a non card registered address are sent at the customers liability due the higher risk of a third party obtaining your order when sending to a third party address.

In some cases, we reserve the right to change the shipping option in case of certain items not being in stock. This will only be done where a cheaper delivery is necessary.

If in the unlikely event that your order is damaged or lost in transit, a replacement order will be issued. If we cannot supply an identical order we will post a credit on your account to use at a later date.

UK Customers

Orders are usually dispatched within 1 – 5 days. Please allow up to 10 working days in busy periods i.e. Christmas. Delivery times can vary but as a rough guide please allow 10 working days for Royal Mail deliveries, 1 – 2 working days for courier deliveries. Please also be aware that deliveries to offshore may take longer i.e. Eire, Northern Ireland, Isle of Wight, Isle of Man and the Scottish Highlands.

In the unlikely event that your goods do not arrive within these times, please contact us via telephone or email to confirm your order has been shipped and that we have the correct delivery address.

We cannot replace your order until the courier or postal services have confirmed that your parcel has been lost/damaged.

Overseas Customers

Orders are usually dispatched within 1 - 5 working days. Please allow up to 10 working days in busy periods i.e. Christmas. Delivery times can vary but as a rough guide please allow 21 working days for Royal Mail deliveries, 1 - 5 working days for courier deliveries. Please also be aware that deliveries to distant locations may take longer.

In the unlikely event that your goods do not arrive within these times, please contact us via telephone or email to confirm your order has been shipped and that we have the correct delivery address.

Unfortunately parcels can not be declared lost in post until 21 working days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal services have confirmed that your parcel has been lost/damaged.

It is your responsibility as the customer to pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will lose your goods as well as your money. These taxes are only applicable for non UK and non European Union countries.

Westlake Plough Parts - the UK's leading Plough, tractor & agricultural specialists